Frequently Asked Questions / What happens if I upgrade my monthly Convenience Plan?
If you opt to upgrade your Convenience Plan, you will immediately have access to features associated with the upgraded Convenience Plan level. Your credit card** will instantly be charged the prorated amount for the remainder of the current monthly term. As of the next plan renewal/billing date, you will be charged the new monthly plan rate going forward.
**IMPORTANT NOTE: The monthly plan charge will appear on your credit card statement as, “CSO Research, Inc.” (CSO Research, Inc. is the provider of CSO Connect.)