Frequently Asked Questions / What is the duration of the CSO Connect service agreement?

CSO Connect Convenience Plans automatically renew each month on the plan renewal/billing date. All sales are final. No refunds. In order to avoid automatic renewal, customer is responsible to submit downgrade or cancellation requests no later than 24 hours in advance of plan renewal/billing date.

Please be aware that if you opt to downgrade or cancel a Convenience Plan, your account will remain active at the current plan level until your next plan renewal/billing date*, at which point the selected Convenience Plan will be downgraded or cancelled and billing information will be adjusted accordingly.

If you opt to upgrade a Convenience Plan, you will immediately have access to upgraded features. Your credit card** will instantly be charged the prorated amount for the remainder of current monthly term. As of the next plan renewal/billing date, you will be charged the new monthly plan rate going forward.

*These changes will take place the day following the plan renewal/billing date, typically between 12:01 a.m. and 9:00 a.m.

**IMPORTANT NOTE: The monthly plan charge will appear on your credit card statement as, “CSO Research, Inc.” (CSO Research, Inc. is the provider of CSO Connect.)