Frequently Asked Questions

Click on the topics below or start a new search to find answers to common questions about CSO Connect. If you have additional questions, please email us at support@csoconnect.com or call (866) 705-4201 x4.


General Questions

Which schools are in the CSO network of colleges and universities?

The CSO Connect network is comprised of many hundreds of college and university campuses across the U.S. and around the world that use the “MyInterfase” software to power their respective career centers. A list of the U.S. client schools participating in CSO Connect can be found on the CSO Campus Network page.

What is included in CSO Connect monthly Convenience Plans?

Monthly Convenience Plans* and Standard Plans feature:

  • One dashboard – hundreds of career centers: Efficiently manage your connections with many hundreds of CSO’s “MyInterfase” career center clients from a single dashboard.
  • Easy-to-manage connections: Manage all of your school connections from one screen. You will discover more information about each school and can login directly to each campus career center from your dashboard.

In addition to these standard features, monthly Convenience Plans* “unlock” the following advanced features:

  • Unlimited postings: Enter as many jobs as you want, and distribute them to as many schools as you want; all for a low, single monthly fee.
  • Analytics: Analytics viewable by school and by posting to help you measure your ROI and strategically plan your recruiting efforts.
  • Search Tools: Connect with our established network of career centers that use CSO’s “MyInterfase” software. Search for universities and colleges by region, state, or school name.
  • Manage postings: Access your individual campus accounts and manage/edit postings and recruiting activities from your dashboard.

*CSO Connect Convenience Plans automatically renew each month on the plan renewal/billing date. All sales are final. No refunds. In order to avoid automatic renewal, customer is responsible to submit downgrade or cancellation requests no later than 24 hours in advance of plan renewal/billing date.

What does CSO Connect cost?

Convenience Plan packages, which include UNLIMITED postings at your target schools and analytics, range from $99-$399/month. You can connect with as many schools as you like. Convenience Plan pricing is based upon the number of schools you wish to target when multi-posting jobs. Click here for details and pricing.

What is the duration of the CSO Connect service agreement?

CSO Connect Convenience Plans automatically renew each month on the plan renewal/billing date. All sales are final. No refunds. In order to avoid automatic renewal, customer is responsible to submit downgrade or cancellation requests no later than 24 hours in advance of plan renewal/billing date.

Please be aware that if you opt to downgrade or cancel a Convenience Plan, your account will remain active at the current plan level until your next plan renewal/billing date*, at which point the selected Convenience Plan will be downgraded or cancelled and billing information will be adjusted accordingly.

If you opt to upgrade a Convenience Plan, you will immediately have access to upgraded features. Your credit card** will instantly be charged the prorated amount for the remainder of current monthly term. As of the next plan renewal/billing date, you will be charged the new monthly plan rate going forward.

*These changes will take place the day following the plan renewal/billing date, typically between 12:01 a.m. and 9:00 a.m.

**IMPORTANT NOTE: The monthly plan charge will appear on your credit card statement as, “CSO Research, Inc.” (CSO Research, Inc. is the provider of CSO Connect.)

How do I reach CSO Connect customer service?

Call 1-866-705-4201 x4 or email support@csoconnect.com. We look forward to speaking with you.

My Postings

What happens to a job once it has been posted?

When you post a job, a copy of that job is sent to the campus CSO sites of the target schools you selected for review and activation. Some schools may contact you requesting additional information prior to activating your posting. In order to assure your postings are activated in a timely fashion, we strongly encourage you to reply to these requests from individual schools in a timely manner.

Can I copy a job I have already posted? The “Copy Job” button is greyed out.

You can only copy a job after it has expired.

However, if you have Convenience Plan service with unlimited posting to an unlimited number of schools, you can copy and repost jobs as often as you like.

Click here for an overview of the CSO Connect Convenience Plan options.

Can I edit a job once it has been posted?

Yes! Just go to “My Postings,” click on the job’s title, and click the “Edit” link next to the section you want to update.

Why can’t I set the dates I want for my job posting?

Within CSO Connect, each time you create a new job/internship posting, the default expiration date is automatically set at 45 days from the posting creation date. Manual methods for shortening and lengthening job posting periods are listed below.

MANUALLY SHORTENING JOB POSTING PERIOD

If you would like a shorter job posting duration, you can manually deactivate any active job posting on the desired deactivation date.

IMPORTANT NOTE: Manual deactivation cannot be performed in advance – it must be performed on the desired deactivation date.

To manually deactivate an active job posting before its default expiration date, follow these steps:

  1. On the desired deactivation date, log in to www.csoconnect.com/login.
  2. Click the My Postings link on the left side of the page; this will take you to the full list of all postings (active and inactive) you’ve created through CSO Connect.
  3. Find the posting you want to deactivate and click on the title of that posting.
  4. Click the red Deactivate button located near the top right of the posting.

IMPORTANT NOTE: Be aware that the deactivation will occur immediately upon clicking the Deactivate button. If you would like to reactivate a deactivated posting, follow the steps below.

MANUALLY LENGTHENING JOB POSTING PERIOD

If you would like a longer job posting duration (longer than the 45 day default period), you can manually re-list a recently expired posting.

IMPORTANT NOTE: Manual re-posting cannot be performed in advance – it must be performed after the original posting expires.

To manually re-post a recently expired job posting, follow these steps:

  1. After the desired job has expired, log in to www.csoconnect.com/login.
  2. Click the My Postings link on the left side of the page; this will take you to the full list of all postings (active and inactive) you’ve created through CSO Connect.
  3. Find the desired posting that recently expired and click on the title of that posting.
  4. Click the Copy Job button. This will create a carbon copy of the expired posting with new default expiration date set at 45 days out. .
  5. Once the new posting is created, you can edit the posting as needed, including target school selection.
  6. To finalize the posting, follow the same remaining steps you perform when creating a new posting.

My Profile & Settings

Where can I edit my billing information?

Your credit card and billing information is located in the “My Wallet” section of “My Profile & Settings.” In the “My Wallet” section, you can update your billing information, add credit cards to your Wallet and change the credit card used on your account.

What happens if I choose to cancel my Convenience Plan?

You can cancel your Convenience Plan at any time. To cancel, please log in to your profile at www.csoconnect.com/login and navigate to your “Manage Plans” section or the “Review/Change Plan” link. Once there, click “Change Plan” and select “Standard Plan” as your new plan. This will effectively cancel your current Convenience Plan. Please be aware that if you opt to downgrade or cancel a Convenience Plan, your account will remain active at the current plan level until your next plan renewal/billing date*, at which point the selected Convenience Plan will be downgraded or cancelled and billing information will be adjusted accordingly.

*These changes will take place the day following the plan renewal/billing date, typically between 12:01 a.m. and 9:00 a.m.

Where can I check the automatic renewal date on my monthly Convenience Plan?

Once you log into your CSO Connect account, you can find your Convenience Plan’s automatic renewal date in both the My Profile and Manage Plans sections of your account.

How can I adjust my monthly Convenience Plan level?

To adjust your current plan level, log in to your account, click “Manage Plans”, click “Change Plan”, select the desired plan level, and click “Select”. The next screen provides options to change, cancel or confirm the selected plan level. Once confirmed, the screen will display a confirmation of the new selected plan level.

What happens if I upgrade my monthly Convenience Plan?

If you opt to upgrade your Convenience Plan, you will immediately have access to features associated with the upgraded Convenience Plan level. Your credit card** will instantly be charged the prorated amount for the remainder of the current monthly term. As of the next plan renewal/billing date, you will be charged the new monthly plan rate going forward.

**IMPORTANT NOTE: The monthly plan charge will appear on your credit card statement as, “CSO Research, Inc.” (CSO Research, Inc. is the provider of CSO Connect.)

My Colleges & Universities

How do I know if a school has accepted my connection request?

On the “My Colleges & Universities” page, you will see a list of your current and pending connections. When a school has approved your connection request, a “Login” link will replace the “Login Unavailable – Awaiting Approval” text.

If a school requires additional information to approve your connection request, you will receive an email with instructions on how to complete the additional information.

What are disconnected schools?

Disconnected colleges and universities are schools that were previously in your CSO Connect network but are no longer active because you elected to disconnect them from your network. You can add schools to the disconnected list by clicking on the “Disconnect” link. You can reconnect with schools on this list at any time by clicking on the “Reconnect” link.

Search for Colleges & Universities

How do I add a school to my CSO Connect network when it’s not showing up in the search results?

You can only connect with schools in the CSO Connect network. If a school is not listed then it is likely that they are not currently using a CSO “MyInterfase” site to automate their career services. To request that a particular campus be added to our database, click on the green button in the lower right hand corner of the search results screen.

Multi-Post a Job

How do I complete and post a job once I’ve clicked on the “Save” button?

To complete and post a saved job, go to “My Postings.” There, you will see a list of “Incomplete” jobs that you have saved, but have not yet posted. Click on the job title to further edit and post the job.

My Analytics

What is the difference between the Postings view and Schools view?

The Postings view displays your analytics grouped by jobs. The Schools view displays your analytics grouped by campuses.

In both the Posting and the School view, you can drill down to the posting/school details by clicking on either the job title or the school name.

What are Legacy Postings?

Legacy postings are jobs that you previously posted directly to campus CSO “MyInterfase” sites before subscribing to CSO Connect.

To view the details of a Legacy job, click on the “View” link next to the job title. This action will log you in to the campus CSO “MyInterfase” site where you can view and edit the job. If the Legacy Postings section is not useful to you, you can click “Hide” to collapse the section. Please note: even if you hide the Legacy Postings section, the legacy analytics will still be included in the postings Grand Total.